I Did Not Receive My Login Credentials

Once your purchase is finalized, you will receive an automated Welcome Message that includes your login credentials and a link to access your purchase.  Before reaching out to our support team, please make sure that this link was not sent to a different email address. Also, be sure to check your spam/junk folders. 

How To Access Your Purchase

To access your purchase, please download the Voomly Cloud app. This is the app used to sign into all Voomly brand software purchases (Voomly, Toonly, Doodly, Talkia, PYKS, People Builder). 

Note: Voomly Cloud and the Voomly app are not the same software. 

1. Install Voomly Cloud here.
   • https://cloud.voomly.com/
2. Sign in using the magic link and the email address you use to make your purchase. 
   • Voomly Cloud: How to log in Using Voomly Cloud
     • If you do not receive the magic link email, please reset your password. 
3. Once you signed into Voomly Cloud, you can click the install button on the app that you purchased. 
   • Voomly Cloud: How Do I Install Products I Purchased?
4. Once installed, you can click the launch button to open the software.

If you can't find the welcome email and you can't log into Voomly Cloud to access your purchase, please reach out to support by clicking the support button at the bottom right corner and we will be happy to assist you. Please have a copy of your receipt ready for account verification purposes. 

Note: If you purchase Automatic Script, you can access your purchase here.