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People Builder: Frequently Asked Questions

Find answers to common People Builder questions, including customization options, skin tones, system requirements, internet access needs, free trial availability, and how to get support.

Q: What Ethnicities Can I Portray Using People Builder?


A: You can change the skin tone to represent an ethnicity. However, how a character is customized to represent an ethnicity is up to you, the creator.

  • Turn on color mode, then select a skin tone.

Q: Can I customize people?


A: We offer several customization options. You can choose:

  • Gender

  • Actions

  • Skintone

  • Hair

  • Facial Expressions

  • Body

  • Arms

  • Legs

  • Turn on color mode or use black & white characters.

Q: Do I need an Internet Connection to use People Builder?


A: You must have Internet access to use People Builder.

Q: Will People Builder work on a Mac Computer or PC?


A: Yes, People Builder works on both Mac computers and PCs.

Q: Do you have a free trial for People Builder?

A: While we do not have a free trial or preview feature for People Builder, we do offer a no-risk 30-day money-back guarantee. That way, you have plenty of time to try People Builder and decide if it is right for you!

Important: We honor all refund requests, provided they are sent within 30 days of creating your new People Builder account.

Q: Does People Builder come with step-by-step instructions?

A: People Builder is unbelievably easy to get up to speed on. However, we offer a step-by-step video tutorial, should you need help getting started. Check out the tutorial videos here.

Q: How can I change my account's email address?

A: If you would like to change the email address associated with your account, please reach out to our Customer Support Team, who can assist you with this request.

Note: You will need to provide proof of purchase for our team to make this change to your account.

Q: I submitted a support ticket. When will I get a reply?

A: Our Customer Experience Team is here to help with any questions you may have regarding People Builder. Our goal is to provide the best customer experience possible with a personalized response.

When you send us a message, you’ll receive an email confirmation that we have received it, and a member of our Customer Experience Team will follow up personally with a reply to your specific inquiry.

We pride ourselves on exceptionally quick response times. While most questions will be answered almost immediately, please allow up to 24 hours for a personalized response. Some responses make take longer based on the nature of the request.

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