If the Voomly Cloud app is not launching after you have uninstalled and reinstalled it, there may be a bigger issue that we need to investigate. In order to do this, please send us a copy of the logs.

1.- Type in the Search Bar: %appdata%

2.- Open the folder location by double-clicking the folder icon.

3.- A window will appear, search for the Voomly Cloud folder, access the folder, and double-click the Logs folder.

4.- Next

4.1 - Select the two log files

4.2 - Right-click the selection

4.3 - Hover your mouse under the "Send to" option and click "Compressed (zipped) folder."

5.- Attach or copy/paste the compressed file in your email/ticket to send to our customer support team.