Toonly - Troubleshooting the "cannot fetch the remote resource" Error

Created by Faye BSG, Modified on Sun, 31 Dec 2023 at 05:59 PM by Chee C

Fetching remote resource

By the end of this article, you will understand how to troubleshoot when running into a "cannot fetch the remote resource" error.

 

What you will need

If you run into this type of error, please try the following steps:



Step 1

Restart your computer, and make sure no instance of Toonly is running. After doing so, enable viewing hidden files on your PC then go to:
 
1. C:\Users\\AppData\Local
within Local, Delete the Toonly folder
2. C:\Users\\AppData\Roaming
within Roaming, Delete the Toonly folder

 

Step 2

After deleting both folders, re-download Toonly from here and run it as admin. Do not use a previously downloaded file to be sure it's not the cause of the issue.

Note that your data is saved remotely.

 

What you can do next

If you have any questions about this, please reach out to our Customer Experience Team who can assist you.

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