Fetching remote resource
By the end of this article, you will understand how to troubleshoot when running into a "cannot fetch the remote resource" error.
What you will need
If you run into this type of error, please try the following steps:
Step 1
Restart your computer, and make sure no instance of Toonly is running. After doing so, enable viewing hidden files on your PC then go to:
1. C:\Users\\AppData\Local
within Local, Delete the Toonly folder
2. C:\Users\\AppData\Roaming
within Roaming, Delete the Toonly folder
Step 2
After deleting both folders, re-download Toonly from here and run it as admin. Do not use a previously downloaded file to be sure it's not the cause of the issue.
Note that your data is saved remotely.
What you can do next
If you have any questions about this, please reach out to our Customer Experience Team who can assist you.