Voomly Cloud: Why has my antivirus software flagged Voomly Cloud?

Modified on Fri, 6 Oct, 2023 at 7:23 AM

During the installation process, the "update.exe" file may trigger an anti-virus alert on certain devices. However, your computer is only alerting you as a precaution due to the built-in update feature available through your internet connection.


You can verify that the update comes directly from us and please rest assured - the Voomly Cloud application is definitely not a virus, spyware, or malware. This software update was designed to provide you with a better app experience as we frequently expand Voomly Cloud's capabilities through new tools and features! 


The best way to resolve this would be to teach your Anti-Virus Software that Voomly Cloud is safe. You can add Voomly Cloud to the Exclusion filter inside the Anti-Virus Software itself to be sure the software is recognized as part of the Anti-Virus's Trusted Zone.

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