Voomly Cloud - How To Find Voomly Cloud Logs on Windows

If the Voomly Cloud app is not launching after you have uninstalled and reinstalled it, there may be a bigger issue that we need to investigate. In order to do this, please send us a copy of the logs. 

Requirement

• Have the latest version of the Voomly Cloud downloaded
• Windows Operating System

Instructions

1.- Type in the Search Bar: %appdata%

2.- Open the folder location by double-clicking the folder icon.

3.- A window will appear, search for the Voomly Cloud folder, access the folder, and double-click the Logs folder.  

4.- Next,

      4.1 - Select the two log files

      4.2 - Right-click the selection 

      4.3 - Hover your mouse under the "Send to" option and click  "Compressed (zipped) folder"

5.- Attach or copy/paste the compressed file in your email/ticket to send to our customer support team.