Voomly Cloud - How To Find Voomly Cloud Logs on Windows

Modified on Sat, 4 Nov, 2023 at 1:45 PM

If the Voomly Cloud app is not launching after you have uninstalled and reinstalled it, there may be a bigger issue that we need to investigate. In order to do this, please send us a copy of the logs. 



  • Have the latest version of the Voomly Cloud downloaded
  • Windows Operating System


1.- Type in the Search Bar: %appdata%

2.- Open the folder location by double-clicking the folder icon.


April 13, 2023 7:36:04 am - Screenshot


3.- A window will appear, search for the Voomly Cloud folder, access the folder, and double-click the Logs folder.  


April 13, 2023 7:39:56 am - Screenshot


4.- Next,

      4.1 - Select the two log files

      4.2 - Right-click the selection 

      4.3 - Hover your mouse under the "Send to" option and click  "Compressed (zipped) folder"


April 26, 2023 7:07:58 am - Screenshot

5.- Attach or copy/paste the compressed file in your email/ticket to send to our customer support team.

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