Toonly: I Can't Access My Toonly Account/Forgot My Login Credentials Toonly: I Can't Access My Toonly Account/Forgot My Login Credentials

Toonly: I Can't Access My Toonly Account/Forgot My Login Credentials

Stephanie Rogers Stephanie Rogers

If you've received your login credentials but still can't seem to access your Toonly account, here are a few tips that usually help our members when they encounter this issue:

To reset your password

  1. If you forgot or misplaced your credentials, click on the Forgot Login Information button to retrieve the information.
    • mceclip0.png
  2. Enter your email address on the Toonly app.
    • mceclip1.png
  3. Next, check your email for the password reset token message.
  4. Finally, copy and paste the code into the field within Toonly and choose your new password.
    • mceclip2.png

Should you find that you are still having trouble, please contact our support team by clicking on the Blue Support button at the bottom right corner of your screen. 

Please Note: The email you received after completing your purchase is simply a payment confirmation. Your Toonly information and credentials are found in your Welcome Email