The Toonly software is a hybrid web-based and desktop application that uses a cloud to store imported images/data and saved Toonly video projects.
Since the use of the software requires an active internet connection, many times when our members experience a spinning icon issue it is likely caused by one of two things:
- Internet Connection Speed - A slow, weak signal, may cause the software to function slowly, or not respond at all! Please visit SpeedTest to check your internet speed, and you may want to contact your ISP to do more testing on your connection/router.
- Internet Security Issues - (i.e. an internet connection via a hotel, public library, conferences, etc) A secured, public network may not allow outside downloads. We recommend using a secure, personal network, simply because you have the ability to control the connection.
If you have any other questions please contact our support team by clicking the Blue Support button at the bottom right corner of the screen.