![Toonly: I did not receive my login credentials]({"bg": "//theme.zdassets.com/theme_assets/2329953/e106cc8a79a6a41c781c71d999cffaa33b481de7.jpg"})
![Toonly: I did not receive my login credentials]({"bg": "//theme.zdassets.com/theme_assets/2329953/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
Once your purchase is finalized, you will receive an automated Welcome Message that includes your login credentials and a link to access the software as a Toonly member. Before reaching out to our support team, please make sure that this link was not sent to a different email address. Also, be sure to check your spam/junk folders.
If you still can't find the Welcome Message, please reach out to support by clicking the blue support button at the bottom right corner. The support team can reset your password for you. Please have a copy of your receipt ready for account verification purposes.
Articles in this section
- Toonly: I Can't Access My Toonly Account/Forgot My Login Credentials
- Toonly: I did not receive my login credentials
- Toonly: Can I change my Toonly account password?
- Toonly: How can I verify if I have a Standard or Enterprise Toonly license?
- Toonly: How can I change my display name and picture in Toonly?