![Voomly Cloud: Why has my antivirus software flagged Voomly Cloud?]({"bg": "//theme.zdassets.com/theme_assets/2329953/e106cc8a79a6a41c781c71d999cffaa33b481de7.jpg"})
![Voomly Cloud: Why has my antivirus software flagged Voomly Cloud?]({"bg": "//theme.zdassets.com/theme_assets/2329953/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
During the installation process, the "update.exe" file may trigger an anti-virus alert on certain devices. However, your computer is only alerting you as a precaution due to the built-in update feature available through your internet connection.
You can verify that the update comes directly from us and please rest assured - the Voomly Cloud application is definitely not a virus, spyware, or malware. This software update was designed to provide you with a better app experience as we frequently expand Voomly Cloud's capabilities through new tools and features!
The best way to resolve this would be to teach your Anti-Virus Software that Voomly Cloud is safe. You can add Voomly Cloud to the Exclusion filter inside the Anti-Virus Software itself to be sure the software is recognized as part of the Anti-Virus's Trusted Zone.