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Customer Center & Billing

Billing

Paying a late invoice in your Customer Center
How Can I Get My Invoice?
I did not receive a receipt/payment confirmation
Cancellation FAQ
How Do I Access The Billing Portal

Customer Center

How Do I Update My Subscription
How To View My Order History
How Do I Update My Address?
How Do I Update My Email Address?
How Do I Update My Credit Card?
How Do I Update My Contact Name?
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General

General

Where Are My Affiliate Links?
How To Become A Voomly Affiliate Partner
How To Get Webinar Join Code For Webby
Are There Any Trainings Available?
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Voomly Cloud

General

Voomly Cloud: Do You Have a Free Trial for Voomly Cloud?
Voomly Cloud: Downloading and Installing Voomly Cloud

Working With Voomly Cloud

Voomly Cloud - How To Uninstall Voomly Cloud on Mac
Voomly: How To Use Custom Domains For Your Courses
Voomly Cloud: How Do I Install Products I Purchased?

Accounts & Logins

Voomly Cloud: My Purchase Is Not Showing In Voomly Cloud
Voomly Cloud: How to log into Voomly Cloud

Troubleshooting

Voomly Cloud - How To Find Voomly Cloud Logs on Windows
Voomly Cloud - How To Find Voomly Cloud Logs on Mac
Voomly Cloud: Why has my antivirus software flagged Voomly Cloud?
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Doodly

General

Doodly: Downloading and Installing Doodly
Doodly: Do You Have a Free Trial for Doodly?
Doodly: Are All Languages Supported in Doodly?
Doodly: What is the difference between Doodly Standard and Enterprise license?
Doodly: What is Doodly’s Image policy?
Doodly: Where can I get more images?
See all 12 articles

Working With Doodly

Doodly: How do I import a custom image into Doodly?
Doodly: How do I customize audio within an project?
Doodly: Exporting your Doodly videos
Doodly: Uploading fonts in Doodly
Doodly: How do I import a custom character in Doodly?
Doodly: How do I edit individual assets within a project?
See all 46 articles

Accounts & Logins

Doodly: I can't access my Doodly account/forgot password
Doodly: I Did Not Receive My Login Credentials
Doodly: Can I Change My Doodly Account Password?
Doodly: Can I upgrade to the Doodly Enterprise version later?
Doodly: How do I log into the Doodly Elite Masterclass?

Billing & Cancellation

Doodly: Cancellation
Doodly: What is the difference between the one-time fee offer and the monthly/annual subscription?
Doodly: How can I get an invoice for my purchase?
Doodly: I am trying to purchase Doodly but the payment failed!
Doodly: How Do I Access The Billing Portal
Doodly - How To Update My Credit Card?

Troubleshooting

Doodly: Why has my anti-virus software flagged Doodly?
Doodly: I am receiving an error message when opening Doodly
Doodly: I can't access parts of my Doodly Dashboard
Doodly: I am trying to upload/download and the spinning icon is not going away
Doodly: How do I troubleshoot training video playback issues?
Doodly: Why can't I record a voiceover on my MAC computer?
See all 7 articles

Affiliates

Doodly: I did not receive my bonuses
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Toonly

General

Toonly: Downloading and Installing Toonly
Toonly: Do you have a Free trial for Toonly?
Toonly: What is Toonly’s Image Policy?
Toonly: What is the difference between Toonly Standard and Enterprise license?
Toonly: Facebook blocked a video that I uploaded, what do I do?
Toonly: How can I submit a feature request?
See all 10 articles

Working with Toonly

Toonly: How can I add animation to my characters?
Toonly: How do I make a character move across the canvas/scene?
Toonly: Can I download Toonly on multiple computers?
Toonly: How can I upload my own background image?
Toonly: Can I upload and animate custom characters or images?
Toonly: How Do I Customize Audio Within a Project?
See all 57 articles

Accounts and Login

Toonly: I Can't Access My Toonly Account/Forgot My Login Credentials
Toonly: I did not receive my login credentials
Toonly: Can I change my Toonly account password?
Toonly: How can I verify if I have a Standard or Enterprise Toonly license?
Toonly: How can I change my display name and picture in Toonly?

Billing and Cancellation

Toonly: Cancellation
Toonly: Plans & Upgrades
Toonly: How can I get an invoice for my purchase?
Toonly: Can I pause my subscription?
Toonly: I am trying to purchase Toonly, but the payment failed.
Toonly: What payment methods can I use to purchase Toonly?
See all 10 articles

Troubleshooting

Toonly: I am trying to upload/download and the spinning icon is not going away
Toonly: I am receiving an error message opening Toonly print
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Voomly

General

Voomly: Is there a one-time offer for Voomly?
Voomly: Does Voomly Come With Step-by-Step Instructions?
Voomly: How Do I Get Support For Voomly?
Voomly: I Submitted a Support Ticket in Voomly, When Will I Receive a Reply?
Voomly: How can I change my account's email address?
Voomly: Can a Custom Domain Be Added to Interactive Videos?
See all 8 articles

Working With Voomly

Voomly: Are there tutorials for Voomly?
Voomly: How can I add interactive buttons to my videos?
Voomly: How can I configure my video funnel?
Legacy Voomly: Can I place Marketing Gates in my videos?
Voomly: Do I need to install Voomly?
Voomly: Can I create a FREE course?
See all 60 articles

Accounts and Logins

Voomly: Where can I log in to Voomly?
Voomly: How can I change my Voomly password?

Billing and Cancellation

Voomly: Can I Cancel Voomly at Any Time?
Voomly: Does Voomly Have a 100% Moneyback Guarantee?
Voomly: How much does Voomly cost?
Voomly: Can I change my Voomly plan at anytime?
Voomly: How Do I Access The Billing Portal
Voomly: Cancellation
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Talkia

General

Talkia: Does Talkia come with commercial rights?
Talkia: What is the difference between Talkia Standard and Enterprise license?
Talkia: Is there a free trial for Talkia?
Talkia: Is Talkia under the same company as Doodly, Toonly, and Voomly?
Talkia: How does Talkia differ from any other Technology on the Market?
Talkia: Where can I watch some tutorials on Talkia?
See all 14 articles

Working With Talkia

Talkia: Which foreign languages can I create voice-overs in?
Talkia: What if there are some mispronounced words?
Talkia: How do I integrate my voiceover into my Doodly/Toonly videos?
Talkia: How does Talkia work?
Talkia: Is Talkia compatible with video editing software programs like Doodly or Toonly?
Talkia: How can I add emphasis to my text?
See all 23 articles

Accounts and Login

Talkia: I Can't Access My Talkia Account/Forgot My Login Credentials
Talkia: How can I verify if I have a Standard or Enterprise Talkia license?
Talkia: I Did Not Receive My Talkia Login Credentials
Talkia: Can I Change My Talkia Account Password?
Talkia: How Can I Change My Display Name and Picture in Talkia?

Billing & Cancellation

Talkia: Plans and Upgrades
Talkia: What is the difference between Talkia Standard and Talkia Enterprise?
Talkia: Cancellation
Talkia: Can I pause my subscription?
Talkia: How can I check to see if I have the Standard or Enterprise license?
Talkia: How Can I Get an Invoice for My Purchase?
See all 11 articles

Troubleshooting

Talkia: Downloading and Installing Talkia
Talkia: I am trying to upload/download and the spinning icon is not going away
Talkia: Why has my antivirus software flagged Talkia?
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People Builder

Billing and Cancelation

People Builder: How Can I Get an Invoice for My Purchase?
People Builder: Cancellation

General Information

People Builder: How can I change my account's email address?
People Builder: I Submitted a Support Ticket, When Will I Receive a Reply?
People Builder: How Do I Get Support?
People Builder: Do You Have a Free Trial for People Builder?
People Builder: Will People Builder Work on a Mac and PC?
People Builder: What Ethnicities Can I Portray Using People Builder?
See all 9 articles

Accounts and Login

People Builder: I Did Not Receive My Login Credentials
People Builder: Can I Change My People Builder Account Password?

Working With People Builder

People Builder: Can I customize my people?
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Pyks

General

Pyks: Do I Need to Install Pyks?
Pyks: Are there any limitations or restrictions?
Pyks: Will Pyks work on a Mac and a PC?
How can I contact support?
Pyks: Downloading and Installing Pyks
Pyks: I Submitted a Support Ticket in Pyks, When Will I Receive a Reply?
See all 9 articles

Accounts & Logins

Pyks: Can I upgrade to the Pyks Enterprise version later?
Pyks: I Did Not Receive My Pyks Login Credentials
Pyks: I Can't Access My Pyks Account/Forgot My Login Credentials
Pyks: I Am Receiving an Error Message Opening Pyks
Pyks: Can I Change My Pyks Account Password?
Pyks: Why Has My Anti-Virus Software Flagged Pyks?

Billing and Cancellation

Pyks: Can I cancel Pyks at any time?
Pyks: Does Pyks Have a 100% money back guarantee?
Pyks: How can I get an invoice for my purchase?
Pyks: Can I pause my subscription?
Pyks: Plans & Upgrades
Cancellation (Billing Portal)
See all 7 articles
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Automatic Script

General

Automatic Script: Are All Languages Supported in Automatic Script?
Automatic Script: I Submitted a Support Ticket In Automatic Script, When Will I Receive a Reply?
Automatic Script: How do I change my account's email address?

Working with Automatic Script

Automatic Script: Are there tutorial videos available for Automatic Script
Automatic Script: How many script templates are available in Automatic Script?
Automatic Script: What scripts are included in Automatic Script?
Automatic Script: Can I create custom script templates in Automatic Script?
Automatic Script: How do I integrate my scripts to Doodly / Toonly videos?
Automatic Script: I have Doodly and/or Toonly. How does Automatic Script help with the videos I create?
See all 15 articles

Accounts & Logins

Automatic Script: I Did Not Receive My Automatic Script Login Credentials
Automatic Script: I purchased Automatic Script along with Doodly/Toonly, should I use the same login credentials?
Automatic Script: Do I need to download Automatic Script onto my computer to use it?
Automatic Script: I Can't Access My Automatic Script Account/Forgot My Login Credentials
Automatic Script: Can I Change My Automatic Script Account Password?

Billing and Cancellation

Automatic Script: Cancellation
Automatic Script: What is the difference between the one-time fee offer and the monthly/annual subscription?
Automatic Script: How can I get an invoice for my purchase?
Automatic Script: How Do I Access The Billing Portal
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