If you've received your login credentials but still can't seem to access your Pyks account, here are a few tips that usually help our members when they encounter this issue:

  • Please be sure you have followed the instructions contained in your Welcome Message to download the software first!

  • You log in to the Pyks software application - not anywhere else. 

  • Both your username and password are case sensitive
  • If you forgot or misplaced your credentials, click on the Forgot Password link to retrieve the information

To reset your password:

First, enter your email on the Pyks app then click on Get Token

Next, check your email for the password reset token message which you will need to enter in the password reset Token field along with the new password you'd like to use.

Should you find that you are still having trouble, it  might be due to an internal error.  Please contact our Customer Experience Team.

Please Note: The email you received after completing your investment is simply a payment confirmation. Your Pyks information and credentials are found in our Welcome Email.